Privacy Policy

Last updated: 21 October 2026

Vivaann Homeopathic Cosmetic & Laser Clinic (“Vivaann Clinic”, “we”, “us”) respects your privacy. This policy explains what information we collect, why we collect it, and how we protect it when you visit our website, fill a form on our website or on Facebook/Instagram, contact us on WhatsApp or phone, or visit our clinic.

1. Information we collect
– Contact details: your name, phone number and, if you share it, your email address.
– Appointment details: your preferred visit time and any answers you give in our enquiry forms.
– Health information: details about your health that you choose to share with our doctors during a consultation. This is collected only for your care.
– Website usage data: basic technical information such as browser type and pages visited, collected through cookies and analytics tools.

2. How we use your information
– To contact you about your enquiry and schedule your consultation.
– To provide consultation, care, follow-ups and appointment reminders.
– To respond to your questions on phone, WhatsApp or email.
– To improve our website and services.
– To send you health tips or clinic updates, only if you have agreed to receive them. You can opt out at any time.

3. How we share your information
We do not sell or rent your personal information. We share it only:
– With service providers that help us operate, such as Meta (Facebook, Instagram, WhatsApp), Google and payment providers, only as needed to deliver our services.
– When required by law, regulation or a government authority.

4. Confidentiality of medical information
All health information you share with our doctors is kept confidential and handled as per applicable medical confidentiality standards. It is accessed only by our clinical team involved in your care.

5. Data security and retention
We use reasonable technical and organisational measures to protect your information. We keep your information only as long as needed for your care, for legal and medical record-keeping requirements, or until you ask us to delete it, where the law allows.

6. Your rights
Under the Digital Personal Data Protection Act, 2023, you may:
– Ask for a summary of the personal data we hold about you.
– Ask us to correct or update your information.
– Ask us to delete your information, subject to legal requirements.
– Withdraw your consent for future use of your information.
To make any request, contact us using the details below.

7. Children
Our enquiry forms are meant for users aged 18 and above. Information about patients below 18 is collected only through a parent or guardian.

8. Contact and grievances
Vivaann Homeopathic Cosmetic & Laser Clinic
Khasra no 368-369, chaudhary market, near shiv mandir, Sultanpur, New Delhi, Delhi 110030
Phone / WhatsApp: +91 95605 19508
Email: vivaannclinic@gmail.com
We will respond to your request or concern within a reasonable time.

9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.